Price Match Policy
At Curiosity Games, we strive to offer competitive pricing on all our products. However, we recognize that market values can fluctuate. To ensure we maintain a competitive edge, we offer a price match guarantee for select single cards and pre-owned video games, subject to the following conditions:
Trading Card Singles
We will price match singles in comparable condition from reputable sellers on TCGPLAYER.com and STARCITYGAMES.com.
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TCGPLAYER Listings: Must be in the same condition, from a seller with all four “ ” seller icons, and have a 100% feedback rating with 50,000+ sales. The total price must include the listed shipping cost or $3.00, whichever is greater.
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STARCITYGAMES Listings: Must be in stock and in the same condition, with an additional $3.00 added for shipping.
Pre-Owned Video Games
We will price match GameStop and reputable sellers on Amazon under these conditions:
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Amazon Sellers: The item must have an actual photo, be in comparable condition, and come from a reputable seller with at least a 98% feedback score and 10,000+ reviews. The total price must include any applicable shipping costs.
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GameStop Listings: The item must be in stock within 100 miles, and we must be able to verify its condition.
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GameStop Trade Matches: Disc-based games must be in their original case. If we offer less than GameStop for trade-ins, let us know—we will verify and adjust if possible.
General Price Match Terms
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Price matching is for cash purchases only and cannot be combined with trade-in credit, points, or any other offers or coupons.
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Sealed products are excluded from price matching.
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We reserve the right to deny price matches deemed frivolous or unverifiable.
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All verification must be done on our own devices—we cannot accept screenshots, flyers, or your phone as proof.
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CORE support members will not receive an additional 15% discount or points on price-matched items.
❌ No Price Matching for eBay & Auction Aggregators
Due to the high volume of counterfeit products and seller fraud, we no longer price match eBay or auction price aggregators such as PriceCharting.
Curiosity Games is committed to fair and competitive pricing while maintaining integrity in our buying and selling process. Thank you for understanding!
OUR RETURN POLICY
We Stand Behind The Products We Sell!
Return, Repair & Fraud Policy
We are committed to fairness and transparency in all transactions. This policy outlines the terms for repairs, returns, and store credit eligibility for purchases made at Curiosity Video Games & More.
Returns & Repairs
• Pre-Owned Games: 10-day repair window. Refund only if unrepairable within 72 hours.
• Pre-Owned Consoles: 30-day repair or replacement guarantee. Refund only if neither option is available within 7 days.
• Pre-Owned Rentals:
– Standard: 10-day trade-in for credit minus $5 or 10% (whichever is greater, pre-tax).
– Core: Same terms + 30-day window & 70% store credit (pre-tax).
• Opened new items are non-returnable.
• Games under $4.99 carry no warranty.
• No coverage for damage caused by misuse, neglect, loss, or Acts of God.
Trading Cards & Digital Content
• All sales on trading cards (singles & sealed) are final.
• Online features, DLC, or digital content are not guaranteed.
Preorders
• Preorder fulfillment is not guaranteed. Refunds available upon request 14 days after release date if not filled.
Final Sale & Satisfaction Policy
Leaving the store with your purchase confirms acceptance and satisfaction.
All items may be inspected or tested before purchase. Once you exit the premises, “item not as described,” “unauthorized transaction,” “did not receive item,” or similar claims will not be accepted.
Anti-Fraud & Chargeback Policy
Under NC G.S. § 75-1.1, fraudulent chargebacks are considered civil fraud.
• False disputes (including "unauthorized," "not as described," or "item not received") will result in legal liability.
• Customers may be held responsible for up to 3x the transaction value, plus court and attorney’s fees.
• We retain POS records, transaction logs, and surveillance video as official evidence.
• Only receipts from our POS system are considered valid proof of purchase or terms.